Volunteer portal
Your shifts, tasks and payments. In one place.
Sign in with the email you gave us when you joined. We send a six-digit code; there is no password to remember.
For volunteers who joined through our website. Staff can open a volunteer’s portal from the View website button on their Salesforce record.
My shifts
Where you are needed, and when.
Say yes or no to the shifts the coordinator has offered you, add them to your calendar, and see the hours you have already given.
Find a shift
Open shifts that still need people.
Open shifts from our Salesforce rota. Press Apply and the coordinator gets your request straight away; they offer you the place, usually within a day. Shifts that match your skills are marked.
Campaigns you can join
Join a campaign and the coordinator will line you up for its shifts.
Tasks
What we need from you.
Worked out from your record: shifts waiting for your reply, and anything the coordinator still needs before you can start. Each one clears itself when it is done.
Open
Done
Payments
What you have earned, and when it is paid.
Payouts
Shift by shift
Hours are paid once the coordinator verifies them.Profile
Your details.
What the coordinator uses to match you to shifts, as it is in our records. To change anything, write to the coordinator.
Help
Questions volunteers ask.
I can no longer make a shift I confirmed.
Open My shifts and press Can’t make it. Tell us why in a line. The coordinator is told straight away and looks for someone else; please give us 48 hours where you can.
When am I paid?
Hours are verified by the coordinator after each shift. Everything verified in a month is paid by bank transfer on the 5th of the next month, together with any approved expense claims.
I volunteer unpaid. Why do I see a Payments page?
So you can claim back travel and teaching material you paid for, and see the value of the time you have given.
My hours look wrong.
Write to the coordinator with the date of the shift. Hours can only be changed before they are verified.